PRIVACY POLICY AND COOKIES

This Privacy Policy is meant to help customers concerned about how their private information is used online.
Please carefully review this Privacy Policy to learn how our website gathers, uses, safeguards and handles your private information.

What types of private information do we gather?

When registering on our website or completing an order, you might be asked to provide information such as your name, email address, phone number and some other details. We do this to make your experience better.

We get your information whenever you create an account, purchase or fill in a form on our website.

To the extent authorised by applicable law and depending on how you use our website and services, we may gather the following kinds of information about you:

  1. Your contact information, such as your name, address and phone number.
  2. Financial and credit account data.
  3. IP address.
  4. Emails, phone conversations and other correspondence.
  5. Any additional information you want to give us (for instance, if you contact us via email or another method).
  6. Information that is acquired through cookies and any other technology, as noted in the list above and the “Cookies” section below.

Your duty as a customer is to provide truthful and current information.

How do we use your information?

We may use the information we discover about you when you sign up for our newsletter, buy something, complete a survey, respond to a marketing message, explore our website or use another feature of our website to:

  1. Provide data, respond to inquiries and fulfil requests.
  2. Manage orders and share order updates and information.
  3. Give more information about our services and products.
  4. Improve user experience by providing information and product choices that you might find appealing.
  5. Improve our website to serve you better.
  6. Conduct a survey, campaign, contest or another website activity.
  7. Improve the efficiency of order processing.
  8. Better handle customer service requests.
  9. Send you emails about the order and other services and products from time to time.
  10. After the initial transaction, email our clients or promote our list.

You can amend your private information by logging into your account or sending us an email.

* If you don’t want your information used for marketing purposes or sent to any third parties for marketing purposes, please contact us at the number or email address listed below. You can also unsubscribe from our emails by clicking a link in every email you receive from writemate.co.uk.

ONLY FOR CUSTOMERS FROM THE EU: INFORMATION ACCESS

According to the Act, you have the right to review and have your private information updated.

We reserve the right to reject any requests for information modification or disclosure that are difficult to implement (e.g., those that call for a lot of technical or human work, significant adjustments to our technology and procedures or that could influence our capacity to provide services.)

You can exercise your rights to data access and correction per the Act by contacting our customer service staff.

ONLY FOR CUSTOMERS FROM THE EU: RIGHTS

You have the right to request that your information not be used for marketing purposes. Usually, we’ll let you know before we collect your data if we plan to use or disclose your private information to a third party for such purposes. You can utilise your right anytime by contacting our customer support staff.

Occasionally, links to and from the websites of our partner networks, affiliates and advertisers may be present on our website. If you plan to click on a link to one of them, you should be aware that each of these websites has its privacy statement.

Updating and deleting private information

You have a number of rights in relation to your private information. By logging onto the website and your customer area, you may check your private information, make sure it’s accurate and up-to-date and choose whether or not to receive messages from us or one of our partners. If you have any questions or would like to exercise any of your rights, you can also contact us at [email protected].

If you are located in the EEA, you can ask us to take any of the following actions:

  1. Permit you to see any private information we might have on you as a customer.
  2. Correct any incorrect or outdated information.
  3. Stop us from utilising your private information for marketing reasons.
  4. Remove any private information we may have on you.
  5. Limit the way we use your private information for processing.
  6. Allow us to disclose your private information to a third party.
  7. Provide you with a copy of all the private information we have on you.

We reply to emails at the earliest, within the bounds of the law. Remember, though, that some residual information will continue to exist in our firm’s databases, access logs and other records. This leftover data may include your private information. Remember that certain private information may be excluded from such requests in some cases (for example, when we cannot stop processing your private information due to a legal need).

We may require your details in response to an email inquiry to confirm your identity.

Do we make private information available online?

We don’t post any of our customers’ private information online. Some of the private information you provide appears in our system next to each of your orders, and only a select few members of our staff and specialists have access to it.

Don’t post anything you wouldn’t want everyone else to see on our website.

The firm disclaims all liability for any unauthorised access to or use of any information you submit or post on our website, including any theft, interception, loss or other unauthorised access.

By using our services, you agree that you have read the foregoing, that you accept all associated risks and that you will hold the firm harmless from any injury or damage that results from the interception, theft, loss or other unauthorised access or damage to the information you submit or post on our website, including information on your order.

How do we safeguard user data?

We routinely check our website for flaws and vulnerabilities to keep your visits as secure as possible. Your private information is stored on secure networks that can only be accessed by a small group of people with specified access privileges committed to keeping user information private. Furthermore, Secure Socket Layer (SSL) encryption safeguards all important data you submit.

All transactions are performed through a gateway provider; we neither store nor process payments on our systems. To keep all private information as private as possible, we also apply the appropriate security measures each time a user creates an order, enters, uploads or accesses their information on our website.

Disclosure to third parties

We never resell, exchange or transfer private information to any third parties without prior notice to the customer. This does not, however, apply to hosting partners of our website or any other third party that assist us in managing our business, operating the website or providing services to our customers, as long as such a third party agrees to maintain the confidentiality of this private information. Also, we are entitled to disclose private information if there’s a need to fulfil a legal obligation, enforce the terms and conditions of the website or safeguard the rights and property of our business or that of others. However, private information that can’t be utilised to identify any individual might be shared with a third party for marketing, advertising or any other purpose.

If you would like to stop getting news and updates from our firm, you can get in touch with us at [email protected], and you will get unsubscribed from our emails. You can also click on the special unsubscribe link at the bottom of each email.

COOKIES

With your consent, the firm or any of its service providers can place a little file known as a cookie on the hard drive of your computer.

Cookies enable websites or service providers to recognise your browser and gather and store specific data. Cookies, for example, enable us to retrieve and process all products in a customer’s cart. They also assist us in better understanding your needs and tastes based on previous or ongoing site activity, allowing us to deliver better services.

We also use cookies to collect information on the traffic of our website and customer behaviour so that we can provide better online experiences and services to our customers in the years to come.

We use cookies for the following specific purposes:

  1. Assist in keeping track of advertisements.
  2. Assist with the processing and storage of the cart’s products.
  3. Contribute to the collection of aggregate statistics about the website’s traffic and interactions for future website upgrades and tool development. Furthermore, we have trustworthy third-party services that help us track this information on our firm’s behalf.
  4. Assist in identifying and saving user preferences for future visits.

You can set your device to notify you whenever a cookie is sent, or you can block all cookies. This is accomplished by updating your browser settings. Because each browser is different, we recommend using the “Help” menu to find out how to manage cookies correctly.

When the Do Not Track (DNT) function of your browser is turned on, we obey those signals and immediately stop transmitting cookies, tracking and displaying ads.

Policy on Online Privacy

This Policy on Online Privacy solely applies to information collected by us online. It isn’t applicable to any offline data that we gather.

Consent of the website’s user

You consent to the following Policy on Online Privacy by utilising the website.

Any modifications to our privacy policy will be announced on the Privacy Policy page. Therefore, we advise you to review this webpage on a regular basis not to miss important changes and become acquainted with the updates to our Privacy Policy.

Retention of private information

If you are located in the EEA, we will only keep your private information for as long as necessary to fulfil the objectives for which it is processed. Private information retention periods are determined by the reasons for collecting and use and the time required to meet legal responsibilities and exercise, establish or protect our firm’s rights.

If you have any queries regarding our privacy policies, please contact us using the information provided below:

Email: [email protected].

Telephone number: +441784656046